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Mid-to-senior PPC pros know retargeting warm prospects is far more cost-effective than chasing cold leads. In fact, 46% of search engine marketers believe retargeting to be the most underused online marketing technology. The takeaway? If you aren’t running remarketing campaigns, you need to start.
This report unpacks 10 proven retargeting techniques, with real-world examples from brands in HVAC and service industries. Get data-backed insights, platform-specific tips, psychological triggers, and future trends to build sophisticated, privacy-compliant campaigns that boost ROI. By the end, you’ll have an actionable playbook to turn browsers into buyers.
Understanding why retargeting works is crucial for running effective campaigns. Several psychological drivers power its success:
Cart abandonment retargeting targets users who added items to their cart or started a form but didn’t complete checkout. With abandonment rates hovering around 70%, this is essential for recovering revenue.
Why it works:
Cart abandoners are high-intent prospects. Distractions, shipping costs, or decision hesitations often derail purchases. Retargeting reminds them of their intent, addresses objections, and leverages urgency ("Your cart is almost gone!") to drive action. Brands like Qure Skincare saw success with urgency-driven offers—66% off limited-time bundles—boosting conversions from hesitant buyers.
Performance benchmarks:
Expect to recover 5–15% of abandoned carts, with some campaigns cutting abandonment by up to 26%. Service businesses (e.g., clinics or HVAC services) can use similar tactics for incomplete bookings, offering incentives like “Free consultation if you book this week.”
Best practices:
Platform notes:
Leverage dynamic ads on Meta and Google to show the exact abandoned product or service. Sync ads with email flows for a coordinated reminder sequence, boosting recall and conversion rates.
Bottom line: Cart abandonment retargeting is low-hanging fruit—highly effective for turning nearly-lost opportunities into profitable conversions.
You can set up custom events, form fill stages, and other conversion triggers within WhatConverts to track abandoned leads. For example, we have two stages of our trial signup form. With WhatConverts, we can see which pages lead to the most partially completed signups, indicating a conversion rate problem we can then fix.
Browse abandonment retargeting focuses on users who viewed a product page, service page, or content but didn’t take further action. Since ~97% of first-time visitors leave without converting, this tactic re-engages window shoppers to pull them back into the funnel.
Why it works:
These users have shown clear interest but need a nudge. Maybe they were comparing options or got distracted. Retargeting ads featuring the exact product or service they viewed increase relevance and spark recall. Dynamic ads showing previously viewed items can triple conversion rates compared to generic ads.
Real-world results:
Brands like Fanatics (retail) and Mott & Bow (apparel) saw significant lifts by showcasing browsed products alongside customer reviews or discounts. Service businesses also win here: for example, law firms retarget visitors of specific service pages ("Injured in a car accident? Get your free case evaluation") to boost inquiries.
Best practices:
Platform notes:
Dynamic ads shine here, but static segmented ads also work for service industries. Consider sequencing ads (product reminder > social proof > offer) to move users down the funnel.
Bottom line: Browse abandonment retargeting is a must for nurturing high-potential leads and increasing conversion rates from engaged—but not yet committed—visitors.
Lead scoring in WhatConverts lets you give leads a numerical point value based on their behavior and attribution. For example, if a lead visits your site and fills out a quote form, you can give them +50 points. If they download a guide, +25 more points. Now your sales team knows which leads to prioritize when following up.
Dynamic Product Ads (DPAs) automate personalized retargeting by showing users the exact products or services they previously viewed. For high-SKU catalogs or complex service offerings, DPAs scale personalization effortlessly—boosting relevance and conversions.
Why it works:
DPAs pull from your product or service feed to create hyper-relevant ads based on user behavior (viewed, added to cart, etc.). Personalization drives performance: studies show dynamic retargeting ads deliver 2–3× higher CTR and conversion rates versus static ads. They also adjust in real time—if a price drops or stock runs low, the ad updates automatically.
Real-world success:
Brands like Fossil and Wayfair use DPAs to great effect, showing users the exact watch or sofa they browsed, often with time-sensitive offers like free shipping. Airbnb applies this to travel, dynamically retargeting users with specific property listings they viewed, increasing bookings significantly.
Best practices:
Platform notes:
Meta (Facebook/Instagram) and Google Display Network lead the way, auto-generating ads using your catalog. TikTok has also introduced dynamic ads, mixing video scenes for native-feeling, high-converting retargeting.
Bottom line: DPAs are a must-have for scaling personalized retargeting efficiently—whether you’re moving abandoned browsers to buyers or upselling recent customers for higher ROAS.
With WhatConverts, you can get especially granular with your attribution—from landing pages and keywords all the way down to the ad version level. With this level of detail, you can see which landing pages and ad variations are performing and which should be cut. This makes WhatConverts a powerful tool for A/B testing your retargeting ads.
Plus, you can measure success by the metrics that really matter like total sales value:
Resource: Lead Value in Proving Marketing ROI for Service-Based Businesses
Combining email campaigns with retargeting ads creates an omnichannel nurture strategy that reinforces your message and accelerates conversions. Rather than treating email and ads as separate tracks, integrating them ensures prospects receive coordinated, timely reminders across inboxes and ad platforms.
Why it works:
Email alone has high engagement (average open rates ~45% for cart abandonment flows), but adding retargeting ads keeps your brand visible even when inboxes are missed. This multi-touch approach boosts recall, covers gaps in engagement, and increases conversion rates.
Real-world results:
E-commerce brands frequently combine cart abandonment emails with dynamic retargeting ads to recover lost sales. For example, HubSpot combines retargeting ads with email nurture sequences when leads stall after downloading a whitepaper. This dual approach reinforces their messaging across channels, accelerating lead-to-MQL progression by keeping prospects engaged and the brand top-of-mind.
Best practices:
Platform notes:
Both Meta and Google support customer list uploads for email-based retargeting. Many e-commerce platforms (Shopify, Klaviyo) offer built-in integrations to sync audiences automatically.
Bottom line: Email + retargeting builds a powerful, unified follow-up system—keeping your brand in front of prospects across channels until they convert.
Want to get the full picture of your leads' customer journeys—from email interactions, ad clicks, organic visits, and referrals? WhatConverts can help. It shows the full customer journey for every lead. That way, you can see how each piece of marketing contributes to each conversion.
Resource: Eliminating the Guesswork from Customer Journey Marketing
Retargeting isn’t just for new conversions—it’s a powerful tool for driving repeat purchases and nurturing loyal customers. With acquisition costs rising, tapping into your existing customer base boosts ROI and maximizes customer lifetime value (CLV).
Why it works:
Existing customers already trust your brand, making them 5× more likely to convert than new prospects. Retargeting them with tailored offers—like replenishment reminders, loyalty rewards, or cross-sells—keeps your brand top of mind and encourages repeat business.
Real-world success:
Panera Bread used Facebook Custom Audiences to retarget coffee subscribers with ads for breakfast sandwiches and combo deals. By upselling to their existing base, they drove incremental sales from already loyal customers.
Service businesses (e.g., HVAC companies) remind clients about seasonal maintenance offers ("Time for your spring tune-up!"), driving repeat bookings and deepening customer relationships.
Best practices:
Platform notes:
Meta and Google support post-purchase audience targeting via customer lists or CRM integrations. Tools like Klaviyo or Shopify Audiences can automate retargeting for loyal segments.
Bottom line: Retargeting your loyal customers is one of the highest-ROI moves you can make—deepening relationships and increasing revenue without the high cost of acquiring new customers.
Lifecycle retargeting maps your ad messaging to where prospects are in their buyer journey—awareness, consideration, or decision—delivering ultra-relevant ads that increase conversion efficiency.
Why it works:
Not all prospects need the same push. Early-stage users benefit from education ("See how [Service] solves X"), while late-stage prospects respond to urgency ("Get 10% off—offer ends soon!"). Aligning creative with lifecycle stages increases relevance and improves conversion rates by speaking to the user’s mindset.
Real-world success:
Salesforce uses this approach expertly: initial ads introduce solutions, mid-funnel ads share customer success stories, and bottom-funnel ads push free trials or demos. HVAC companies follow suit—first, educational ads about energy savings, followed by service promotions like "Schedule your AC tune-up before summer hits!"
Best practices:
Platform notes:
Facebook, Google, and LinkedIn all support audience segmentation by behavior and time. Use Custom Audiences or GA4 segments to build stage-specific pools. Marketing automation tools (like HubSpot or Klaviyo) can sync lifecycle data to ad platforms.
Bottom line: Stage-based retargeting turns generic remarketing into a strategic nurture flow—guiding prospects from curiosity to conversion with precision.
Social proof retargeting reinforces credibility by showing reviews, testimonials, or "bestseller" signals to warm audiences. It’s an effective way to overcome hesitation and nudge prospects toward conversion.
Why it works:
Even with high intent, many buyers hesitate. Showing authentic social proof—like star ratings, user reviews, or "X people chose this" messaging—reduces perceived risk. Studies show 79% of consumers trust online reviews as much as personal recommendations, making social proof a powerful trust builder.
Real-world success:
Casper (mattress company) retargets product viewers with ads featuring customer quotes and star-ratings. For instance, someone who looked at the Casper pillow but didn’t purchase might get an ad with an image of the pillow and a quote overlay: “So soft, yet enough support for the head.” – Wendy, ★★★★★ as shown below.
Service businesses (e.g., law firms or HVAC companies) use ads highlighting customer testimonials ("Rated 5★ by homeowners like you") to reassure prospects and prompt action.
Best practices:
Platform notes:
Dynamic ads on Facebook and Google can pull in product ratings automatically. Manual creative also works well, especially for service businesses without a product catalog. Platforms like LinkedIn excel for B2B social proof, featuring client logos or case study quotes.
Bottom line: Social proof retargeting reassures prospects they’re making the right choice—turning hesitation into high-confidence conversions.
Retargeting isn't about chasing visitors—it's about guiding them strategically toward conversion. By leveraging proven techniques like cart abandonment recovery, dynamic product personalization, social proof, and lifecycle-based messaging, marketers can transform missed opportunities into meaningful revenue.
Ready to measure how effectively your retargeting efforts are converting browsers into buyers? With WhatConverts, you can track and optimize every step of the customer journey, from initial clicks to final conversions.
Start your free trial today and unlock the insights that turn your retargeting strategies into sustained marketing wins.
Alex Thompson is a professional copywriter and content writer with a passion for turning complex ideas into digestible, educational content that keeps readers engaged. He specializes in content marketing, SEO, and B2B marketing.
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