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Help Center Lead Tracking Chat Tracking

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Last update on July 22, 2022

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Help Center ▸ Lead Tracking

Chat Tracking

WhatConverts Online Chat tracking allows you to immediately track and follow-up with users that contact you through web chat on your website. Each time a customer initiates a chat on your website, WhatConverts captures the details of that chat and marketing source and instantly updates your WhatConverts dashboard with the new lead information. Many integrations offer full chat transcripts.

These articles will assist you with the initial set up and troubleshooting.

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Whatconverts Features for your Business

Chat Tracking in Google Analytics

Automatically send chat events to Google Analytics to define conversion funnels.

Web Chat Lead Reporting

Automatically track visitors back to the marketing source, medium, campaign, ad and keyword.

Add Marketing Data to Chat

WhatConverts reports web chats as a conversion action, revealing which marketing drives chats.

Full Chat Transcripts

See the full chat transcript alongside lead details, instantly.

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Zendesk Chat (Zopim)

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